Contents
- How do I login to the Aegon Clients Area?
- How do I register for the Aegon Clients Area?
- How do I use the Aegon Clients Area?
- How do I find an Aegon approved doctor or specialist if I do not have access to the Client area?
- How do I obtain an authorisation without access to the Aegon Client Area?
How do I login to the Aegon Clients Area?
Firstly if you do not have a Spanish mobile number then skip to the section I Cannot register for the Clients Area below. You will not be able to set up the Client Area until you have a Spanish mobile number.
If you have a Spanish mobile number then navigate on your internet browser to the company’s main website
When the web page opens up you will see the following headings at the top of the page
Click on the text in blue marked “Área de Cliente”
This takes you to the login screen or if you have not previously registered then the screen where you can register.
If you are already registered then you can enter your username (Usuario) and your password. Please remember your username will be the identification you used when you applied for the product. If you applied for your health insurance as part of a Spanish non-lucrative visa application, for example, then it is more than likely your username is your passport number. You can check by looking at the health insurance contract.
Click “Acceder” to enter the Client Area.
How do I register for the Aegon Clients Area ?
Once you are on the screen above (https://www.clientes.aegon.es/login) look below the blue box where it says ¿No tienes una cuenta? REGISTRATE AQUI. Click Register here “REGISTRATE AQUI”
Near the top, there is a heading asking for the Users details (Datos del Usuario).
Select the type of document you used as your identification when applying for the health policy. If it was for a Spanish visa then almost certainly it is your passport number. Click the box and select “pasaporte”.
Then to the right of that type in your passport number
“Fecha de nacimiento” is your date of birth. Enter that information in the next box. (DD/MM/YYYY)
The system then asks you for the email address and then below you repeat it as confirmation.
Having entered your email address twice you put in your Spanish mobile number. If you do not have a Spanish mobile, then you cannot access the Aegon Client Area.
The next box is marked “contraseña” In the left box type in a password you can remember. It must be a minimum of 8 characters and include lower case, upper case and a number.
You will then need to check the box where you see the text “He leido y acepto el uso de mis datos para al alta y uso del área de clients.” Translated this means I have read and accept the use of my data for registration and use of the client area.
You will also need to check the “No soy un robot” (I am not a robot) Google Captcha box before clicking the blue button marked “Crear”
An email will then be sent to you to confirm setup.
Once you have access to the Client Area you will be able to search for doctors and specialists in your area as well as seek approval of authorisations for treatments suggested by the Aegon doctors.
How do I use the Aegon Clients Area?
Important: You’ll need a Spanish mobile phone number to log in to the Mi Aegon app.
If you didn’t have a Spanish number when you first purchased your policy, you must inform Aegon or your broker of your new number—otherwise it will not match their database, and you won’t be able to access the app.
What Can You Do with the Mi Aegon App?
Once you’ve downloaded the app (available for iOS and Android), you can:
- View your policy information – Check coverage, invoices, and copayments (if any)
- Access your digital insurance card – No need to carry the paper version
- Search for doctors and clinics – Find providers in Aegon’s national network
- Book medical appointments – Schedule directly through the app
- Request medical authorizations or reimbursements – Essential for tests like MRIs or surgeries
How to Request a Medical Authorization (Step-by-Step)
Many private clinics in Spain will ask you to provide prior authorization for certain tests and treatments. Here’s how to request it through the app:
Aegon generally responds within 72 hours. You’ll receive the authorization via the app or email.
- Log into the Mi Aegon app
Ensure your Spanish mobile number is registered with Aegon.
2. Navigate to the “Authorizations” section
3. Fill out the online form
Include details such as the name of the test or treatment, the healthcare provider, and the scheduled date.
4. Upload required documents
Usually, you need to provide the doctor’s medical report (informe médico), which explains why the treatment or test is necessary, along with the request slip (volante).
5. Submit your request
Aegon generally responds within 72 hours.
What Kinds of Services Require Authorization?
You’ll usually need prior approval for:
- MRI or CT scans
- Outpatient or inpatient surgeries
- Hospital stays for planned procedures
- Physical therapy and psychotherapy
- Sleep studies and nuclear medicine
Tip: If you’re unsure, contact Aegon or the medical provider in advance.
Alternative Ways to Request Authorizations
If you prefer not to use the app, you can also request authorizations via:
- Phone: 900 159 000 (free) or 915 632 000
- WhatsApp: +34 680 196 369
- Email: [email protected]
I cannot register/do not want to register for the Aegon Clients Area
If you do not have a Spanish mobile phone then you will not be able to register for the Client Area. However, you can still use your policy. You are able to search for doctors and specialists without the Client Area as well as request authorisations for treatment.
How do I search for a doctor/specialist without access to the Aegon Client Area?
You can always search for doctors, specialists, and hospitals without having to log in to the client area. From the home page of Aegon https://www.aegon.es/ Click the heading marked “Caudro Medico” which will take you to this page https://www.aegon.es/cuadro-medico
In the box marked “Especialidad” you can select the type of medical service you are seeking. For a GP (doctors) appointment select “Medicina General-Medicina Familar”
To the right is an optional box. Here, if you know the name of the centre you can type it in. In most cases, you will be looking to see what your options are so generally you leave this empty.
The next box asks for your address. You can type the name of the town or the postcode here. Then select one of the options that appear below. If you are using a mobile phone you can toggle the sliding button marked “localización” and it will use your phone’s location to help locate an appropriate doctor nearby.
Then click “Buscar”
A new screen will open up with the locations of relevant doctors/specialists near the area you have selected. You will see a list of professionals on the left-hand side that you can scroll up and down as well as a map on the right-hand side.
How do I obtain an authorisation for treatment without access to the Client Area?
If you are unable to access the Client Area you can still obtain authorisations for any treatment that needs prior agreement from Aegon.
You will usually need the “informe medico” (medical report) and the “volante” (referral note) which you can then email to Aegon directly from your email. You should also inform them where you intend to have the test undertaken and the date of the test if you have it. The email address to request authorisations is [email protected]. There is also a WhatsApp number 680196 369 or you can telephone them on 915 632 000. Finally, if you are still having difficulties then contact your broker.
